What is CRM ?

What is CRM?

CRM stands for Customer Relationship Management

An organizational practice implemented to synchronize all processes systematically  there by, making it is to fulfil customer requirements.

A technology & system that sustains sales, marketing & customer service activities. It is designed to capture & interpret customer data, both structured & unstructured, & to sustain the management of the business side of customer related operations. CRM technology automates processes & workflows and helps organize & interpret data to support a company in engaging its customers more effectively.



Benifits of CRM:

  • Better Data Organization
  • Enhanced Communication
  • Shared Information
  • Less Hard Work
  • Vivid Clarity
  • Great Control
  • High Productivity
  • Business Expansion
  • Less Functional Cost…etc



CRM Overview – 1

CRM Overview – 2